Duvidha helps you think through a hard decision with the Bhagavad Gita. What you write here is personal, so we collect as little as we can, use it only to run Duvidha, and never sell it. This policy explains what we collect, why, and the choices you have. It is written to meet India's Information Technology Act, 2000 and the Digital Personal Data Protection Act, 2023.
Who we are
Duvidha is run by Kunal Rustagi, Gurugram, Haryana, India ("Duvidha", "we", "us"). For anything about your data, write to kunal.rustagi2710@gmail.com.
What we collect
| What | Examples | Why |
|---|---|---|
| Account details | Examples: Email address and password (stored only as a secure hash), or your name, email and profile photo if you sign in with Google | Why: To create your account and sign you in |
| Your journey | Examples: The category and description of your dilemma, the two options you name, your language choice, your daily reflections and ticked actions | Why: To run your 5-day journey and show it back to you |
| AI-written content | Examples: Your daily explanations, Day 2 invitation and Decision Summary | Why: So you don't wait for them twice |
| Gifts | Examples: The names and note you add to a gift, who bought it and who opened it | Why: To deliver the gift and stop a link being used twice |
| Payments | Examples: Order ID, amount, date and payment status | Why: To unlock what you paid for and keep tax records. Card, UPI and bank details are entered on Razorpay's secure page and never reach us |
| Usage and device | Examples: Pages visited, device and browser type, approximate country, the site that sent you | Why: To keep the site working and understand which pages help people |
| Abuse protection | Examples: A one-way scrambled (hashed) version of your IP address | Why: To limit how often the free tools can be used. Deleted within 24 hours |
"Ask the Gita" on the home page. The question you type is sent to our AI provider to choose and explain a verse. We do not save your question; we only count which verse was shown.
Sharing cards. When you share a verse or summary as an image, the image is made on your own device. We only count that a share happened and which verse it was, never the image or your words.
How we use AI
Duvidha's explanations are written by AI, not by a person. To personalise your journey, the text you write is sent to an AI model through our technology provider's AI service, which processes it to write your reply. We do not use your dilemma or reflections to train AI models, and we do not let anyone use them for advertising. AI can misunderstand or get things wrong, so please treat what it writes as something to reflect on, not as advice (see our Disclaimer).
Who can see your data
Only you can see your dilemma, reflections and Decision Summary in the app. We share data only with the service providers who run Duvidha for us, and only what each one needs:
- Hosting and database: Lovable Cloud (built on Supabase), which stores your account and journey securely.
- AI processing: the AI model providers reached through Lovable's AI service.
- Payments: Razorpay Software Private Limited, for processing payments.
- Sign-in: Google, only if you choose "Continue with Google".
We may also disclose data if Indian law, a court or a government authority lawfully requires it. We never sell your personal data.
Where your data is stored
Our providers may store and process data on servers outside India. When they do, we rely on their security and contractual safeguards, and we follow any restrictions the Government of India places on transfers.
How long we keep it
- Account and journeys: while your account is open. Ask us to delete your account and we erase them within 30 days.
- Payment and invoice records: as long as Indian tax and accounting laws require.
- Hashed IP addresses for abuse protection: up to 24 hours.
- Backups roll over and clear deleted data within 90 days.
Your choices and rights
You can ask us to:
- tell you what personal data we hold about you and who we shared it with;
- correct or update it;
- delete it, along with your account;
- withdraw consent — this stops your journey, because Duvidha cannot run without the text you write;
- name someone to act for you if you die or cannot act yourself.
Email kunal.rustagi2710@gmail.com from the address on your account. We reply within 7 days and complete requests within 30 days.
Cookies and storage on your device
We don't use advertising or tracking cookies. Your browser stores a few small items so the site works: your sign-in session, your English/हिंदी choice, and, briefly, a dilemma or gift code you are carrying into sign-up. Clearing your browser data removes them.
Keeping data safe
Data is encrypted in transit (HTTPS). Database access is locked so each account can read only its own journeys, and payment details stay with Razorpay. No system is perfectly secure; if a breach affects your data, we will tell you and the authorities as Indian law requires.
Age
Duvidha is for people aged 18 and over. We don't knowingly collect data from anyone under 18; if we learn we have, we delete it.
Grievance Officer
Kunal Rustagi, Grievance Officer, Duvidha · kunal.rustagi2710@gmail.com · Gurugram, Haryana, India. We acknowledge complaints within 48 hours and resolve them within one month. If you're not satisfied, you may complain to the Data Protection Board of India once it is accepting complaints.
Changes
If we change this policy in a way that matters, we'll update the date above and tell signed-in users by email or on the site before it takes effect.
Questions about this page? Write to kunal.rustagi2710@gmail.com.